Privacy Policy

We're not fancy - we use your info for practical stuff:

• Scheduling appointments and sending reminders (because let's be honest, we all forget sometimes)
• Calling or texting about your repair status
• Keeping records of what work we've done on your vehicle
• Processing payments for services
• Sending maintenance reminders - like when it's time for that oil change or brake service
• Occasionally sharing info about special deals on services (you can opt out anytime)

We're a small operation focused on European imports, not a data-mining corporation. Your info stays with us.

We're pretty tight-lipped, but there are a few situations where we share data:

• Parts suppliers - Sometimes we need to give them your VIN to order the right parts for your specific vehicle
• Payment processors - They handle credit card transactions securely
• Insurance companies - Only if you ask us to submit a claim on your behalf
• Legal requirements - If the law says we gotta hand something over, we'll comply (but we'll let you know unless we're legally prevented)

What we DON'T do: We don't sell your email to marketing lists. We don't share your phone number with third parties. We don't trade customer data. That stuff's just not how we roll.

Security's important to us. Here's what we do:

• Our computer systems are password-protected and regularly updated
• Physical paperwork stays locked up when we're closed
• Only our staff who need access to customer info actually have it
• Payment processing happens through encrypted, PCI-compliant systems
• We don't leave customer files lying around the shop floor

We're not a bank, but we take reasonable precautions. No system's 100% bulletproof, but we do our best to keep your data locked down.

It's your data, and you've got options:

• Access: Wanna see what info we have on you? Just ask. We'll show you.
• Corrections: If something's wrong in your records, let us know and we'll fix it
• Opt-out: Don't want maintenance reminders or promotional emails? No problem, tell us and we'll stop
• Deletion: Want us to delete your info? We can do that for most stuff, though we might need to keep service records for warranty or legal reasons

Under Canadian privacy law (PIPEDA), you've got the right to access your personal information and challenge its accuracy. If you've got concerns, reach out to us first - we'll sort it out. If you're still not happy, you can contact the Privacy Commissioner of Canada.

Our website's pretty basic, but here's what's going on behind the scenes:

• Essential cookies - These make the site work, like remembering if you're logged into the booking system
• Analytics - We use basic analytics to see how people use the site (like which pages get viewed most). It's anonymized data
• No tracking pixels - We're not following you around the internet

Your browser lets you block cookies if you want. The site'll still work for the most part, though some features might be wonky.

We keep your information as long as it makes sense:

• Service records stick around for 7 years (Canadian tax and legal requirements)
• Contact info stays active while you're a customer
• If you haven't been in for 3 years and we can't reach you, we'll probably archive your file
• Payment info gets purged after transactions are complete (our payment processor handles retention on their end)

Once data's no longer needed, we delete it or anonymize it. No point keeping stuff we don't need.

Laws change, technology changes, businesses change. If we need to update this policy, we'll post the new version here with an updated date at the top.

For major changes that affect how we handle your data, we'll send you a heads-up via email or text. But honestly, we're a small auto shop - we're not planning any dramatic shifts in how we do things.